4 Easy Steps or 15 Seconds?


My first stop in preparing for the ‘changing the keys’ project was YouTube. I found two videos. The Official Kwikset video claimed the lock could be re-keyed in 4 easy steps. Weeeeellll that’s a bit of a stretch. The really important note of leaving the door open and making sure you had another way to access your living spaces was a really good one.

“Re-keying in 15 seconds even with a bad key” posted by Mr. Hardware seemed promising. I really like the soothing quality of his voice as he uses a sing-song tone to walk the view through the processes steps.

I’m not good at this stuff, and I have the barrier of not liking it. I knew that 4 easy steps sounded too good to be true and 15 seconds didn’t seem likely. I learned a little bit from both, I felt pretty prepared. To be on the safe side, I watched both videos and took my own notes documenting each, what some people might think to be intuitive step, and came up with 12 Steps. In case someone found this post by googling re-keying kwikset locks, I’ll list them here. They are a combination of what I learned from watching the office video and the very helpful and non-shaming Mr. Hardware:

  1. Keep Door open – make sure you have another way to get into the house
  2. The lock should be in the ‘locked’ position. Both the top and the bottom.
  3. Insert current key
  4. Turn 90 degrees to 3:00 o’clock.
  5. Insert pin fully and firmly into hole while the original key is in the lock
  6. Remove pin first – before removing current key
  7. Remove current key
  8. Insert new key

(make sure new key is fully inserted. Edge of key touches the face of the lock)

  1. Without pushing or pulling rotate to 180 degrees (counter clockwise) to 9:00 o’clock
  2. Rotate new key again to 3:00 o’clock
  3. Pull the key to make sure it will NOT come out in this position. If it comes out at 3:00 o’clock something is wrong.
  4. Turn back to starting position. Lock is now rekeyed, new key should work.

 

Did it work as easily as 4 easy steps and 15 seconds promised? Not exactly. Stay tuned and I’ll post an update.

 

 

 

How Long Does it Take to Change a Lock?

 

I provide a Time Management class. Spoiler alert – the course doesn’t focus on how to get more into your day, but rather to change the participant’s perception of time. With the advancement of technology, while we can work anytime, it seems we are working ALL the time. That’s unfortunate.

In what I hope is a perception-changing workshop, the focus of the workshop is to get more out of the days you work, not necessarily put more hours in. I’ll pose a question to the class . . .”how long do you think it takes to change a lock?” The group will shout out “15 minutes” “a couple of hours” “1/2 a day” etc.

The first criteria is to know the frame of reference the person has when they think of a lock. Is it the lock shown above?

is it this one?

or this one?

 

Follow this thread, you’ll soon understand why Home Depot is open for 24 hours.

 

Should We Post Weekly? Bi-Weekly?

The blog The Dots, and the process of connecting the dots, is not a forced activity. Concepts we hope may inspire thought and dialogue or influence positive work behaviors are also posted in our Podcast, our YouTube Channel, LinkedIn Articles and in our NLAChicago Report.  We post based on where the audience may best receive the information considering the content and by listening to audience preferences. This flexibility has worked for us. As the world changes, we’ll no doubt likely change again.  When I’m greeted with a demand for communication or to meet a deadline with no teeth, I sometimes reply with:

“the creative process is nurtured and not demanded.”

That comment is often met with a bit of perplexed contemplation.  It makes an impact though. It gives me some space to continue working on a project versus writing a report that demonstrates I’m working on a project. It also  helps me to protect the creatives and engineers doing the work. Such is The power of words.

It’s a true statement. The creative process is nurtured.  Most of the work world today is trying to innovate and problem solve. Measurements of success that worked in an Industrial Age aren’t the most effective any longer.

To further define ‘nurture’ I lifted and paraphrased from dictionary.com are:

‘to foster’

 ‘to feed and protect’

‘to support and encourage’

‘to raise up’

So why so deadline driven when working with idea development? Is the deadline real? ie we will get funding if we develop something by this date, is it customer driven ie we will lose a customer if we don’t do this activity and this date.

If the deadline is real, I have a couple of suggestions: meet it . . . or . . . push back. Pushing back is an option when your relationships are strong and a partnership exists. If you need to convince an investor that progress is being made, have them observe the progress vs stopping progress to report.

Daily, weekly or impromptu huddles are more productive than perfectly formatted, polished reports delivered on time, which may or may not be read.

Consider hiring a meeting scribe, and important role that is often overlooked. Someone to capture ideas and nuances is a critical success factor. This is a great job for a college intern, an apprentice or even a contract writer.

Demonstrate to your investors that progress is being made and great things will be achieved. Create a partnership of trust by communicating regularly and fluidly. If your relationship with your client or prospect is strong (if you want a competitive advantage it should be) keep demonstrating progress along the way, show milestones, allow them to be part of the problem-solving process. Demonstrate accountability and transparency on all levels.

You’ll have a great story to tell around how you’ve achieved success (or what you learned when you missed the mark) highlighting the challenges, roadblocks, and lessons learned. You’ll have a strong foundation for future success, sound relationships bonded through positively solving challenges, learning from each other, holding each other up, removing barriers and depending upon each other letting the best idea,  guided by the companies vision and edited by its values, win.

When you don’t know, ASK . . .

question mark

I’ve been in so many situations I know nothing about. Working in several different industries I’ve had to ‘get smart, fast.’ How do I do it? By asking questions . . . and more importantly listening to the answers. Since I wasn’t really sure what would be valued at the Chick Tech Conference, I put together a control group of 10 women and I asked them what they would like to hear at a conference like this.

Then I listened.

Listening is something that you can never do deeply enough. Words are only a small portion of communication. So many factors go into the message. When I listen to a client, I start with secondary research. I read everything I can, starting with the website.

When I have a face to face meeting, I don’t report what I learned, I listen more. I ask open-ended questions (who, what when, where, why, tell me more . . . ) If I find a discrepancy between the secondary data and the conversation I’m having, I’ll listen more.

Several things might be going on . . . they might be creating something new and it hasn’t yet been documented. Or the person I’m speaking with has a more narrow view. I may have a broader vision of the topic based on my research. The person I’m speaking to may have a specialized view if they are a technician working in a specific role. I listen to them and I learn more.

 

prism

When I’m listening I often think of it as holding a prism up to the light. Each time I turn the prism a new brilliant color or luminous image will be revealed. Listen deeply to your audience as you gather requirements, create new technology, discover scientific solutions, build a new business or bring a product to market. Listen . . .

How Do Sound Processes Save Money?

Over the weekend I bought a Hampton Bay Ceiling Fan Light Kit from Home Depot. The colors of the finishes in the bedroom where the ceiling fan is located are all some sort of antique brass. The metal finish colors intentionally don’t match in the room. I didn’t want to spend life hours searching for the exact shade of antique brass so I decided to go with an eclectic look that would hopefully, thoughtfully coordinate.Hampton Bay 2-Light Ceiling Fan Light Kit

My previous experience when buying products with finishes is there will be a hand-drawn check mark in black marker, checking off the box that indicated whether the finish color was () white () antique brass () polished brass () black or () satin nickel.

I saw the colors listed on the box but no black check mark. “Uh oh”, I thought, “which color will it be?” I opened the box. From past experience purchasing products with the hand drawn check black marker checkmark, the color marked on the box and the color inside did not match requiring a drive back to Home Depot.

I found that all the finishes were included. This took a few seconds to comprehend, it was so odd and different from my previous experiences. Not quite believing it I looked back at the box to see which finish was indicated to be in the box. I confirmed they all were included. Wow, this solution gives me lots of options. I can change the color if and when I choose to. If the antique brass color is not quite right, I can make an in-the-moment decision to choose another finish. There’s minimal risk my finish will not be included in the box, saving me time and minimizing frustration.

Here’s my guess on how this process improvement occurred:

  • someone listened to the customers who complained they didn’t like the finishes, or they were wasting time exchanging mismatched boxes, or the finish they wanted wasn’t available. Someone listened.
  • Someone listened to Home Depot, the distribution channel, that was receiving complaints and other feedback. Someone listened.
  • Someone measured:
    • the time and cost it took to physically mark the box with a black marker
    • the savings of minimizing the labor to mark the box and the expense of procuring the markers
    • the cost of having product taking up shelf space because the finish color was not the desired color
    • the cost of re-stocking when the finish color was not right
    • the cost of dissatisfied customers
    • the cost of monitoring which trends in light kit finishes would sell
    • the cost of damaging relationships with distributors

Someone calculated the cost of:

  • including four finishes in each box

Someone asked if the cost if the increased cost of including four finishes was justified in hard dollar cost savings, minimized consumer complaints, maximized consumer satisfaction, strengthened the relationship with the distribution channels and would be the manifestation of the brand they want to be known for.

My guess is that including all four finishes does accomplish all those things. However, Hampton Bay can’t stop now, they need to keep asking . . . and listening.

How Can We Be Sure When to Trust?

 

Last week’s post review the book The China Study which provides seemingly credible evidence advocating for a plant based diet to avoid and even cure disease. A quick internet search will uncover passionate arguments for and against a plant based diet.

So how can we know? When do we know? What is right? How can we use information? What should we do?

It’s important to find out how research is conducted and who sponsors the research. All research will have some holes in it. All research can be disproved in some way. So what are we to do when we are at the crossroads and need to make decisions?

  • Understand as much as possible about the study and the motivation of the study as possible
  • Determine if the study and the advocates of the study are trustworthy

 

 

  • Do your best to understand the world view of those advocating the study
  • Evaluate the information against your own beliefs, awareness, experiences
  • Have open conversations with people that both support and discredit the cause. Listen deeply to their responses and opinions. Use the information to inform your beliefs. Listen with the intent to learn and understand.

Your own, thoughtful, informed courageous opinion is necessary and required when evaluating data, people and situations. Keep questioning, listening, learning and challenging.