Have you identified the Root Cause of the problem? Part 1
Where there’s a challenge, especially a heated challenge, fraught with emotion and maybe even outrage, we can be quick to solve the problem by solving to a symptom of the problem — not the root cause. When we solve for symptoms the challenge is temporarily relieved however the imbedded challenges will likely grow and fester over time.
The most recent example I’m seeing of the situation being referred to as the “White Out” of the Academy Award nominations. The outstanding movie Concussion (excellent movie go – go see it) somehow incredibly did not receive one nomination.
How could this happen? The lead character was played flawlessly by Will Smith, Mr. Smith mastered a Nigerian accent and captured the essence of Dr. Omalu while not mimicking him. Alec Baldwin follows with a compelling supporting performance making you believe he’s Dr. Julian Bailes, Louisiana native struggling with the ethics of his past behavior and the challenges he’s facing today. I’m sure every man in the theater was watching and aching for the beautiful GuGu Mbatha-Raw envying her love and support – isn’t this every man who wants to marry’s dream? To find a woman like this? Who doesn’t want to work for a man with the integrity Albert Brooks displays as Dr. Cyril Wecht? I was immersed in this film – end to end. I was transformed. I forgot they were actors. I learned and grew, I don’t know much about football so I was broadened by learning about the ugly underbelly of this revered sport.
I went to see this movie Christmas Week. I walked into a local downtown Chicago theater with the intention of seeing this movie. The topic appealed to me and I admire Will Smith. The young man that sold me a ticket said “I hear this movie is really good, we have lots of seats left. It’s the only movie that has seats available (unusual at Christmas time) Star Wars is sold out for 3 weeks.”
We’re living in painful time in America with difficult conversations occurring around race relations. I especially feel it and am aware of it in Chicago. Tensions are high.
The solution to the White Out has been to change the face of the academy to better reflect the diversity of actors and the United States. Will Smith and his wife, Jada Pinkett Smith will boycott the Academy Awards. Others will boycott in support. The Academy, motivated by fear of confrontation and likely remorse, is making some quick and sweeping changes to the structure of the Academy.
If the Academy were to hire me to analyze this problem – I’d start by asking questions. I’d want to look at this challenge from top, the bottom and the middle. I’d want to talk to people who were passionate about the problem. I’d want to hear their views. I’d want to hear from those who were apathetic. I’d want to learn. After I assessed the challenge (not sure at this point if the solution is to change the racial and gender dynamic of the Academy), I’d make a recommendation. Check tomorrow’s post to find out what questions I’d ask . . .